How can we help you

Find answers to your most popular questions and learn how our support can help you with orders, shipping, returns, and other inquiries. Explore our solutions for effective customer communication.

General Questions

SKULabs is a warehouse management system with inventory management, order picking, and shipping label purchase designed to help e-commerce businesses streamline their operations. It integrates inventory management, order processing, and shipping into a single platform.

SKULabs is ideal for fast growing e-commerce businesses, subsidiaries, retailers, manufacturers, and wholesalers who manage inventory across multiple sales channels and need efficient order fulfillment processes.

SKULabs integrates with a wide range of sales channels, including Shopify, Amazon, eBay, WooCommerce, BigCommerce, and more. You can find a complete list of supported integrations on our website.

SKULabs syncs inventory levels across all connected sales channels in real-time with an easy to use allocation rule system to fine-tune where you sell your last unit of inventory, preventing common order defects related to overselling. Your stock levels are always up-to-date, helping to prevent overselling and stockouts.

Features and Functionality

SKULabs offers multi-channel inventory sync, bundling and kitting, barcode scanning, stock audits, and cycle counts. These features help businesses maintain accurate inventory levels and improve warehouse efficiency.

Yes, SKULabs includes features for managing returns and exchanges. You can process RMAs, email shipping labels, restock items, and track the reasons for returns, making it easier to manage reverse logistics. SKULabs even syncs in returns made on Shopify automatically restocking inventory when your team uses the restock option in Shopify.

Absolutely. SKULabs allows businesses to manage inventory including replenishment orders and transfer orders between multiple warehouses. Fulfill orders from multiple warehouse locations even globally to reduce shipping costs.

SKULabs integrates with major shipping carriers such as UPS, USPS, FedEx, DHL, and more. This integration streamlines the process of creating shipping labels, comparing rates, and tracking shipments.

SKULabs allows you to create and manage purchase orders directly from the platform. You can track supplier inventory levels, automatically place orders, email suppliers access to your supplier portal, receive inventory, and maintain supplier accountability with our strong system of record keeping.

Pricing and Plans

SKULabs offers several pricing plans to accommodate businesses of different sizes and needs. For detailed pricing information and to find the plan that’s right for you, please visit our pricing page or contact our sales team.

Yes, SKULabs offers a 30 day money back guarantee and no annual contracts. All pricing is simple month to month.

There are no setup fees required to use SKULabs. Our US-based team will help you onboard to our platform and continue to support you for years to come. We do not outsource our support or change which team supports you after you finish onboarding unlike most platforms who promise excellent support but shift you off-shore once you’re locked in with a multi-year contract.

Support and Resources

We provide comprehensive support, including a knowledge base, email support, and live chat. Our support team is dedicated to helping you make the most of SKULabs.

Getting started with SKULabs is easy. Simply sign up for a free trial on our website, and our team will guide you through the setup process. We also offer demo sessions to show you how SKULabs can benefit your business.

Yes, we offer live training sessions and onboarding assistance for new users.

Security and Data

We use industry-standard best practices to protect your data. We are regularly audited automatically, internally, and by partners like Amazon, Shopify, Etsy, eBay, and more.

Yes, SKULabs allows you to export your data in various formats. This flexibility ensures that you can maintain records and use your data as needed. Our JSON-based REST API with OpenAPI specification offers all of the same data that runs our app so you have complete data portability.

Customer support like you’ve never experienced before

United State Based

United State Based

Never outsourced, our support team operates 100% in-house from our South Florida offices

Quick Response Time

Quick Response Time

Most emails and tickets are answered within 4 hours, and our phone support team is available 7 days a week.

Tickets and Phone

Tickets and Phone

Contact us via our support ticket system or our toll-free phone line. Call us +1 (800) 243-2986